P2P Common Questions and Operation Guide for Buying Coins – TBBIT

This guide aims to help Tbbit users understand common issues that may arise during the P2P coin buying process and provide corresponding operational advice to help users improve their trading experience and reduce trading risks.

Please carefully read the following content before purchasing coins via P2P and complete relevant operations according to platform rules.

1. Frequently Asked Questions (FAQ)

1. Why can't I place an order?

If you are unable to place an order in the P2P trading area, common reasons may include:

You have not completed the advanced real-name authentication (KYC) required by the Tbbit platform;
No payment method has been added or linked, such as bank card, Alipay, WeChat, etc.;
Abnormal account status, such as account freeze, trading restrictions, or under risk control review;
The current buying limit has reached the platform's risk control cap;
The account is affected by T+1 rules, risk control rules, or other trading restrictions.

It is recommended that you go to the "Personal Center" to check your real-name authentication, payment methods, and account status. If the issue persists, you can contact Tbbit online customer service for assistance.

2. What is the payment time limit after placing an order?

The payment time for each order is set by the merchant who posted the advertisement, usually 15–30 minutes.

Please be sure to complete the payment before the order countdown ends and promptly click the "I have paid" button after payment.

If you fail to complete the payment or do not click "I have paid" within the specified time, the order may be automatically canceled.

3. What should I do if I have paid but the merchant has not released the coins?

If you have completed the payment but the merchant has not released the coins in time, please first confirm the following:

Have you clicked "I have paid" on the order page?
Have you uploaded a clear and complete screenshot of the payment voucher?
Is the actual payment account your own real-name account and consistent with the platform’s authentication information?
Is the payment amount consistent with the order amount?
Is there any delay in the arrival of funds from the bank or payment institution?

If the merchant has not released the coins for a long time and both parties cannot resolve the issue through in-platform chat negotiation, you can submit an appeal via "Online Customer Service". Tbbit customer service will intervene after verifying order records and relevant vouchers to help protect your legal rights.

4. What should I do if the payment fails or funds are frozen?

If the payment fails due to improper remarks, bank risk control, payment institution restrictions, or account abnormalities, please note the following:

Immediately contact the bank or payment institution to understand the specific reason;
Do not make repeated payments or multiple transfer attempts to avoid triggering further risk control;
Communicate with the merchant through the platform’s chat system and explain the actual situation;
If funds are frozen, keep payment vouchers, bank notifications, transaction screenshots, and other materials;
If you need platform assistance, please contact Tbbit online customer service promptly.

Please do not handle fund issues privately with merchants through off-platform channels to avoid affecting subsequent appeals and rights protection.

5. Why can't the purchased assets be withdrawn immediately?

To prevent money laundering, fraud, unauthorized transactions, and other risks, Tbbit implements a T+1 withdrawal rule on some assets purchased via P2P.

That is:

Assets purchased by users through P2P are generally not withdrawable within 24 hours after arrival;
After 24 hours, if the account status is normal and no other risk control restrictions are triggered, assets can be withdrawn normally.

Specific withdrawal restrictions and release times are subject to the platform page display and actual risk control rules.

2. Trading Precautions

1. Payment must be made using your own real-name account

Users must use their own accounts that match the Tbbit real-name authentication information to make payments.

Using third-party accounts, others’ accounts, or non-real-name accounts to pay is prohibited. If the platform detects non-real-name payment behavior, the order may be canceled; in severe cases, the account may face trading restrictions or risk control measures.

2. Do not frequently cancel orders

Tbbit system records users’ order cancellation behavior.

If users frequently cancel orders within a short period, it may affect their account credit rating and possibly result in restrictions on the order placement function.

Please confirm the transaction amount, payment method, and merchant information before submitting orders to avoid unwarranted cancellations.

3. Payment remarks must not contain sensitive words

When making transfer payments, please do not include the following sensitive content in the remarks:

USDT
Cryptocurrency
Buying coins
Virtual currency
Crypto assets
P2P
Words related to trading platforms

Including sensitive remarks may trigger bank or payment institution risk control, leading to payment failures, fund delays, account freezes, or other risks.

4. All communication must be completed within the platform

Please be sure to communicate with merchants through the Tbbit built-in chat system.

Do not be led to WeChat, QQ, Telegram, WhatsApp, or other off-platform channels for transactions or communication.

Tbbit can only assist in dispute resolution based on order records, chat records, and related vouchers within the platform. Losses caused by off-platform communication or private transactions may not be effectively protected.

5. Contact customer service promptly if you encounter problems

If you encounter account abnormalities, order disputes, payment failures, merchants not releasing coins, assets not arriving, or other issues during P2P coin buying, please contact the Tbbit customer service team promptly via "Online Customer Service".

When submitting issues, it is recommended to provide the following information to expedite processing:

Relevant order numbers;
Brief description of the issue;
Payment vouchers or receipt records;
Chat records with the merchant;
Other materials that can verify the issue.

3. Special Reminders

P2P transactions involve fund transfers between users. Please be sure to raise your risk awareness and operate cautiously.

Confirm the payment recipient, amount, and order information are correct before paying;
Do not click "I have paid" prematurely;
Do not trust private transaction invitations outside the platform;
Do not use others’ accounts to make payments;
If you discover abnormal behavior by merchants, please appeal or contact platform customer service promptly.

If you still have questions, you are welcome to consult the Tbbit Help Center or contact the Tbbit Official Customer Service Team.

Tbbit will continue to optimize the P2P trading experience and is committed to providing users with safer, more efficient, and more convenient digital asset trading services.